Ordering Information and Terms
Shipping
Calls and inquiries are welcome between the hours of 8 am to 4 pm PST, Monday through Friday.
Orders are normally processed within 24 hours and shipped UPS Ground unless otherwise specified. Essential oils and fragrance oils cannot be sent by airfreight per FAA regulation. There is an $8.50 UPS handling charge on 5-gallon buckets. Please call us for details.
Phone: 1-800-735-7217 or (206) 525-7997
Fax: (206) 525-3703
Mailing address: 6300 Roosevelt Way N.E., Seattle, WA 98115
Terms
We accept all major credit cards. Prices listed are current, but they can and do change, so please inquire.
Minimum Order
We have a $50 minimum order.
Returns
Customer satisfaction is our goal. We would like everyone to be pleased with our product. If a mistake is made on our part, we will gladly rectify it to the best of our ability. However, all sales on unsealed containers are final. Due to the volatility and contamination potential, we cannot accept returns on unsealed oils. Returns must be made within 7 days of receipt or a 20% restocking fee will apply. No returns will be accepted after 30 days and all returns require a valid sales receipt.
Discounts
Discounts on essential and fragrance oils: (mix or match)
Discounts apply only to pound quantities.
2-4 lbs. – 5%.
5 lbs. – 10%.
10 lbs. – 20%.
25 lbs. – 30%
Discounts on bulk oils: (mix or match)
4+ gallons – 10%.
8+ gallons – 20%.
5 gallon bucket prices reflect a 20% discount.
Call or fax for price quotes on larger quantities.